Job Description
Join our award-winning customer service team as a Remote Call Center Agent in St. Louis! We're seeking passionate individuals to deliver exceptional support from home while enjoying flexible schedules and comprehensive benefits. Experience a supportive culture that values your growth and rewards excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including quality scores and CSAT
- Collaborate with team leads to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and CRM platforms