Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. No experience required – we provide paid training! Apply today to start your career growth journey with us.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads for continuous improvement
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer-focused mindset with problem-solving aptitude
- Flexible schedule availability (including weekends)
- Typing speed of 35+ WPM preferred
- Previous customer service experience a plus