Job Description
Join our award-winning customer service team in Fort Wayne, IN! ConnectCare Solutions is seeking passionate individuals to deliver exceptional support experiences. We offer competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. Perfect for those who thrive in fast-paced settings and love helping others succeed.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM platform
- Document interactions accurately in our customer database
- Meet or exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and multitasking aptitude
- Proficiency with Windows OS and basic software applications
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and resilience in high-pressure situations
- Must pass background check and drug screening