Job Description
Join TechConnect Solutions as a Customer Support Trainee and kickstart your career in the thriving tech hub of Pittsburgh! We're seeking passionate individuals eager to develop world-class customer service skills while supporting cutting-edge SaaS platforms. Our comprehensive 12-week training program combines hands-on mentorship with industry certifications, setting you up for rapid advancement into senior roles. Enjoy competitive benefits, flexible scheduling options, and a collaborative environment where your growth is our priority. Apply today to become part of Pittsburgh's most innovative support team!
Responsibilities
- Master product knowledge through immersive training modules and shadowing sessions
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Document support cases accurately in our CRM system for continuous improvement
- Collaborate with engineering teams to escalate complex technical issues
- Contribute to knowledge base articles and FAQ documentation
- Participate in monthly performance reviews and skill development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Exceptional problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong typing skills (40+ WPM) and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization required