Job Description
Join our award-winning customer support team at CustomerFirst Solutions in Riverside, CA! We're seeking passionate individuals to deliver exceptional service while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and daily opportunities to make a real impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal communication skills
- Proficiency with Windows OS and CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexible availability (including weekends)
- Bilingual (English/Spanish) a plus