Job Description
Join Atlanta's fastest-growing customer service team! We're urgently seeking motivated Call Center Agents to deliver exceptional support experiences. Our dynamic environment offers rapid career advancement, comprehensive benefits, and a culture where your voice matters. Perfect for career changers and experienced professionals alike – no previous call center experience required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads for continuous improvement
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Proficiency with Windows OS and CRM software
- Strong problem-solving abilities
- Flexible availability including evenings/weekends