Job Description
Join our award-winning customer service team in Philadelphia and receive a $1,500 sign-on bonus! As a Call Center Agent at Apex Customer Solutions, you'll deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and career growth opportunities. We're seeking motivated individuals who thrive in fast-paced environments and want to make a difference. Apply today to claim your bonus!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient with Windows applications and CRM software
- Ability to multitask in high-pressure situations
- Reliable internet connection for remote work options
- Flexible availability (including evenings/weekends)
- Background check and drug screen required