Job Description
Join Omaha's fastest-growing tech firm as a Customer Support Trainee! We're seeking passionate individuals to kickstart their careers in customer service excellence. Our comprehensive 8-week training program equips you with industry-leading skills in communication, problem-solving, and CRM systems. Enjoy competitive pay, full benefits, and a clear path to advancement in our supportive team environment. No prior experience required – we invest in raw talent!
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with senior agents to resolve complex escalations
- Contribute to knowledge base improvements
- Meet weekly performance metrics during training phase
- Participate in cross-departmental shadowing opportunities
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Basic proficiency with Microsoft Office suite
- Strong problem-solving abilities and patience
- Willingness to work flexible shifts including weekends
- Passion for helping others and learning new technologies
- Ability to thrive in fast-paced, team-oriented settings
- U.S. work authorization required