Job Description
Join our award-winning customer support team in Kansas City and kickstart your career in tech! We're seeking motivated Customer Support Trainees to provide exceptional service while learning industry-leading systems. This 12-week intensive program combines hands-on training with mentorship from senior specialists. You'll gain exposure to CRM platforms, ticketing systems, and communication strategies while resolving customer inquiries across multiple channels. Our graduates advance to full-time specialist roles with competitive benefits and growth opportunities.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and live chat
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on complex issues
- Meet key performance metrics: resolution time, satisfaction scores
- Participate in weekly skill-building workshops
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer proficiency with typing 40+ WPM
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Strong problem-solving aptitude
- Previous customer service experience (internships welcome)
- Availability for flexible shifts including evenings/weekends
- Positive attitude and eagerness to learn