Job Description
Join our award-winning customer experience team as a Direct Hire Call Center Agent in Milwaukee! We're seeking passionate communicators to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive work environment focused on your growth. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Identify opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Positive attitude and resilience under pressure
- Available for flexible shifts (including weekends)