Job Description
Join our award-winning customer service team in Buffalo, NY! We're seeking motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No weekends or holidays required!
As a key member of our support hub, you'll resolve inquiries with empathy and efficiency while representing industry-leading brands. We provide paid training and career advancement opportunities for dedicated performers.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Strong verbal/written communication skills
- Proficient with Windows and CRM software
- Ability to multitask in fast-paced environment
- Typing speed of 40+ WPM
- Positive attitude and problem-solving mindset