Job Description
Launch your career in customer service with our comprehensive paid training program! Orlando Tech Solutions is seeking motivated individuals to join our team as Customer Support Trainees. No prior experience required – we provide all necessary training to excel in this role. You'll gain hands-on experience with industry-leading tools and develop skills that will set you up for long-term success in the tech support field.
What We Offer:
- Full paid training program (4 weeks)
- Competitive salary + performance bonuses
- Health benefits and 401(k) matching
- Career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Complete comprehensive paid training program covering product knowledge, support protocols, and communication techniques
- Provide exceptional customer service via phone, email, and chat
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Continuously improve knowledge through ongoing training modules
- Meet performance metrics including response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency and typing skills (30+ WPM)
- Must be available for full-time training schedule (9am-5pm)
- Positive attitude and willingness to grow in a fast-paced environment