Job Description
Join our award-winning customer service team in sunny Jacksonville, FL! We're seeking passionate individuals to deliver exceptional experiences as Call Center Agents. At Apex Customer Solutions, we invest in our people with comprehensive training, career advancement paths, and a vibrant team culture. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real difference in our clients' businesses.
What We Offer:
- Industry-leading starting salary with performance-based incentives
- Comprehensive health, dental, and vision insurance
- Tuition reimbursement and professional development programs
- Modern, ergonomic work environment with free parking
- Flexible scheduling options including 4-day workweeks
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Type 40+ WPM with high accuracy
- Positive attitude and resilience under pressure