Job Description
Join Orlando Tech Solutions as a Customer Support Trainee and launch your career in customer service excellence! We're seeking passionate individuals to provide world-class support to our growing client base. Enjoy comprehensive training, mentorship from industry experts, and a clear path to advancement in our dynamic tech environment.
As a key member of our support team, you'll resolve inquiries with empathy and efficiency while gaining invaluable experience in communication, problem-solving, and CRM systems. We offer competitive compensation, flexible scheduling options, and a vibrant workplace culture that values growth and innovation.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical and account-related inquiries using company protocols
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with senior agents to escalate complex issues
- Participate in ongoing training to master products and processes
- Contribute to improving support workflows and knowledge base
- Maintain positive customer relationships through proactive communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office and web-based tools
- Ability to multitask in fast-paced environments
- Empathetic problem-solving mindset with patience
- Must pass background check and drug screening
- Reliable transportation to our Orlando headquarters