Job Description
Join our award-winning team at Lincoln Customer Solutions and become the voice of excellence! We're seeking passionate Call Center Agents to deliver exceptional service to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience required—full training provided!
As a key member of our customer success team, you'll resolve inquiries, build relationships, and contribute to our 98% satisfaction rate. Our modern Lincoln facility features flexible scheduling, wellness programs, and advancement opportunities. Ready to launch a rewarding career in customer service?
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in our customer database
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with team leads to improve service workflows
- Participate in ongoing product knowledge training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service experience preferred
- Strong verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficient in Windows OS and basic software
- Resilience under pressure and conflict resolution skills
- Flexible availability including evenings/weekends
- Positive attitude and team-oriented mindset