Job Description
Launch your career in customer service with TechSolutions Inc., a Houston-based tech leader! We're seeking passionate individuals to join our dynamic support team as Customer Support Trainees. This comprehensive program combines hands-on training with mentorship to transform you into a customer service expert. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in the heart of Houston's thriving tech scene.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Diagnose and resolve technical issues using proprietary software platforms
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with senior agents to escalate complex cases
- Participate in daily training sessions on products and procedures
- Contribute to process improvement initiatives
- Meet key performance metrics including resolution times and CSAT scores
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and basic troubleshooting
- Ability to multitask in fast-paced environments
- Customer service experience or retail background a plus
- Must pass background check and drug screening
- Valid work authorization for US employment
- Spanish bilingual skills highly desirable