Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're seeking passionate Full-Time Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy a supportive culture, comprehensive benefits, and opportunities for career advancement in our state-of-the-art Richmond facility.
Why join us?
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Tuition reimbursement program
- Paid time off & holidays
Responsibilities
- Handle 50-60 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality and performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with high accuracy
- Pass background check and drug screen