Job Description
Join our award-winning customer service team at Apex Customer Solutions! We're seeking energetic Full-Time Call Center Agents to deliver exceptional experiences for Fortune 500 clients in Toledo, OH. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. No weekends or holidays required!
Why Work With Us?
- Weekly pay + performance bonuses
- Health/dental/vision insurance
- 401(k) with company match
- Paid training & career advancement
- Modern downtown Toledo facility
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and typing (35+ WPM)
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote options
- Positive attitude and resilience under pressure