Job Description
Are you a friendly, organized individual looking to kickstart your career in a vibrant city?
Buffalo Community Health Center is currently seeking a dedicated Front Desk Receptionist to join our dynamic team. We pride ourselves on providing exceptional patient care, and our front desk is the first point of contact for our community. This is an excellent opportunity for someone with a positive attitude and a willingness to learn, as no prior experience is required.
In this role, you will be the face of our organization, ensuring every visitor feels welcomed and valued. We offer comprehensive training, a supportive work environment, and competitive benefits. If you are ready to grow your professional skills in a stable healthcare setting, we want to hear from you!
Responsibilities
- Greet and Welcome Guests: Provide a warm, professional welcome to patients, visitors, and staff upon arrival at the facility.
- Phone Management: Answer and screen incoming calls with a polite and professional tone, directing inquiries to the appropriate departments.
- Appointment Scheduling: Manage the front desk calendar, scheduling patient appointments and reminding them of upcoming visits.
- Administrative Support: Handle incoming and outgoing mail, file documents, and perform basic data entry tasks accurately.
- Reception Area Maintenance: Keep the reception area tidy, organized, and presentable at all times to ensure a professional atmosphere.
- Customer Service: Assist walk-in patients with check-in processes and answer general questions regarding our services.
- Basic Cash Handling: Process payments and manage petty cash transactions as needed.
Qualifications
- No Experience Required: We are willing to train the right candidate who has a great attitude.
- Communication Skills: Excellent verbal and written communication abilities with a focus on customer service.
- Computer Literacy: Basic proficiency with computers, Microsoft Office Suite, and scheduling software is preferred.
- Professionalism: A neat, professional appearance and a friendly demeanor are essential.
- Reliability: Ability to work full-time hours and maintain a consistent attendance record.
- Problem Solving: The ability to handle unexpected situations calmly and efficiently.
- High School Diploma: Minimum of a high school diploma or GED equivalent is required.