Job Description
Join our premier wellness team as the first point of contact for our clients! We're seeking a polished Front Desk Receptionist to manage our bustling lobby, deliver exceptional customer experiences, and support our clinical operations. This is a direct-hire opportunity offering competitive pay, comprehensive benefits, and a supportive environment in the heart of downtown Reno. If you thrive in fast-paced settings and excel at creating welcoming atmospheres, we want to meet you!
Responsibilities
- Manage multi-line phone system and professionally route all incoming calls
- Greet visitors, verify appointments, and coordinate check-in/check-out procedures
- Maintain accurate client records using our EMR system and handle confidential information
- Process payments, insurance verification, and manage daily financial transactions
- Coordinate scheduling for practitioners and ensure efficient appointment flow
- Assist with office inventory management and supply ordering
- Collaborate with clinical staff to support patient care coordination
Qualifications
- Minimum 2 years of professional front desk/reception experience in healthcare or customer service
- Proficiency with EMR systems and Microsoft Office Suite (Word, Excel, Outlook)
- Exceptional communication skills and ability to multitask in high-pressure situations
- Strong attention to detail with proven record of accuracy in data entry
- Professional appearance and polished phone etiquette
- Ability to maintain composure during peak hours and handle sensitive situations
- Nevada driver's license and reliable transportation