Job Description
Join our award-winning team at Aloha Hospitality Group as a Front Desk Receptionist and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service in our luxurious oceanfront resort. This role offers competitive pay, comprehensive benefits, and the opportunity to thrive in paradise. If you're passionate about hospitality and creating unforgettable moments, apply today to start your rewarding career in Honolulu!
Responsibilities
- Warmly welcome and check in guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle multi-line phone system and manage correspondence
- Process payments and maintain accurate financial records
- Act as primary information resource for local attractions and services
- Resolve guest concerns promptly and maintain high satisfaction scores
Qualifications
- Minimum 2 years experience in hotel front desk or customer service
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong problem-solving abilities under pressure
- Valid Hawaii driver's license and reliable transportation
- Fluency in English; proficiency in Japanese or Chinese preferred
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends and holidays