Job Description
Join our award-winning healthcare team as the first point of contact for patients and visitors at our state-of-the-art facility in Lincoln. We're seeking a polished Front Desk Receptionist to deliver exceptional service while managing administrative operations with precision. This role offers competitive compensation, comprehensive benefits, and opportunities for growth in a supportive environment.
Responsibilities
- Manage multi-line phone systems and route calls to appropriate departments
- Greet visitors, schedule appointments, and maintain patient records using Epic EMR
- Process insurance verifications and collect co-payments accurately
- Coordinate with clinical staff to ensure seamless patient flow
- Maintain a clean, organized reception area and manage office supplies inventory
- Handle confidential patient information with HIPAA compliance
Qualifications
- Minimum 2 years of front desk or customer service experience in healthcare
- Proficiency with Microsoft Office Suite and electronic medical records
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent; associate's degree preferred
- Valid Nebraska driver's license (if required for errands)