Job Description
Join ConnectCare Solutions as a Flexible Hours Call Center Agent in Greensboro, NC! We're seeking customer-focused professionals to deliver exceptional support while enjoying work-life balance through customizable schedules. As a leader in healthcare customer service, we offer competitive pay, comprehensive training, and a supportive team environment. Why Join Us? • Competitive hourly wages • Flexible scheduling (day/evening/weekend options) • Paid training and career advancement opportunities • Health benefits for part-time employees • Modern, collaborative workspace • Generous PTO policy
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding healthcare plans and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to HIPAA compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency with MS Office
- Pass background check and drug screening
- Healthcare industry knowledge a plus