Job Description
Join our award-winning customer service team as a Flexible Hours Call Center Agent in Henderson, NV! We're seeking empathetic professionals to deliver exceptional support while enjoying work-life balance through customizable schedules. This hybrid role combines remote flexibility with occasional in-office collaboration at our modern Henderson facility. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Reliable high-speed internet and quiet workspace
- Flexible availability including evenings/weekends
- Proficiency with Microsoft Office and CRM platforms