Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking passionate Call Center Agents to deliver exceptional support to Fortune 500 clients from our modern Durham facility. Enjoy comprehensive benefits, performance bonuses, and clear career advancement paths in a dynamic, tech-enabled environment.
Why Choose Us?
- Competitive hourly pay + quarterly performance incentives
- Medical/dental/vision insurance after 60 days
- Tuition reimbursement program
- Free parking and public transit subsidy
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools (Salesforce/Zendesk)
- Document interactions accurately in compliance with HIPAA standards
- Meet/exceed quality and productivity metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve complex issues
- Participate in weekly coaching sessions and skills workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient with Windows OS and typing (40+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Spanish bilingual candidates strongly encouraged