Job Description
Join our award-winning customer service team in Plano, TX! We're seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture focused on growth and recognition. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM software and knowledge base tools
- Document interactions accurately in customer records
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Customer service mindset and problem-solving aptitude
- Reliable internet connection for remote/hybrid options
- Flexible availability including evenings and weekends