Job Description
Join our award-winning call center team in Baton Rouge where we invest in your success! We provide all necessary equipment including noise-canceling headsets, ergonomic workstations, and dual monitors to maximize your productivity and comfort. Enjoy a supportive environment with comprehensive training, career advancement opportunities, and a commitment to work-life balance. No need to bring your own gear – we've got you covered!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and provided equipment
- Meet/exceed performance metrics (call quality, resolution rate)
- Document interactions accurately in our proprietary system
- Collaborate with team leads to improve service processes
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- 6 months customer service experience
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Reliable internet connection (remote option available)
- Flexible schedule availability
- Positive attitude and problem-solving mindset