Job Description
Join our award-winning team immediately! CustomerConnect Solutions is seeking motivated Call Center Agents in Dallas to start tomorrow. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience necessary – we provide paid training!
Why Work With Us?
• Flexible day/night shift options
• Weekly pay and performance bonuses
• Health, dental, and vision insurance
• Professional development programs
• Modern downtown Dallas workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing product knowledge training
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient with Windows OS and basic software
- Flexible availability for rotating shifts
- Previous customer service experience preferred
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Dallas location