Job Description
Join Urban Tech Solutions as an Entry Level Weekend Support Specialist and launch your career in Chicago's thriving tech scene! We're hiring energetic individuals for weekend shifts to deliver exceptional customer experiences while gaining hands-on experience in fast-paced environments. No prior experience required – we provide comprehensive training and growth opportunities for motivated team players. Enjoy competitive pay, flexible scheduling, and a supportive team culture that values your development. Apply now and start your journey with us!
Responsibilities
- Provide responsive customer support via phone, chat, and email during weekend shifts
- Resolve technical inquiries and troubleshoot basic software/hardware issues
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Assist with weekend system monitoring and basic maintenance tasks
- Contribute to process improvement initiatives for weekend operations
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer proficiency with willingness to learn new technologies
- Availability to work Saturday/Sunday shifts (8:00 AM - 4:30 PM)
- Customer service mindset with patience and empathy
- Ability to thrive in fast-paced, team-oriented environments
- Positive attitude and eagerness to learn new skills