Job Description
Join our dynamic team as an Entry-Level Weekend Customer Service Specialist and kickstart your career in a supportive, fast-paced environment. This weekend-only role offers flexible scheduling while providing hands-on experience in client relations, problem-solving, and team collaboration. Perfect for students, career-changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing San Diego-based company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues and complaints using established protocols and empathy
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to weekend team meetings and process improvement initiatives
- Assist with order processing, scheduling, and account management tasks
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent (college students welcome)
- Minimum 6 months customer service or retail experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work independently and as part of a team
- Flexible availability for weekend shifts (Saturday/Sunday)
- Positive attitude and resilience in fast-paced situations
- San Diego residency required (no relocation assistance)