Job Description
Are you seeking an exciting opportunity to launch your career in customer service? Apex Support Solutions is currently hiring enthusiastic individuals for our Weekend Shift team in Phoenix, Arizona. We are looking for entry-level talent who are reliable, communicative, and ready to make a difference.
As a Weekend Customer Service Representative, you will be the friendly face and voice of our brand, ensuring our clients receive top-tier support during peak weekend hours. We offer comprehensive training, competitive pay, and a clear path for career advancement.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and provide accurate information regarding products and services.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team leads to improve service quality and response times.
- Identify opportunities to upsell or cross-sell relevant products to existing clients.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or retail experience is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace are required for remote hybrid roles.