Job Description
Are you ready to kickstart your career in the tech industry? Apex Digital Solutions is seeking ambitious individuals for our Entry Level Technical Support Specialist position in New York City. We provide comprehensive training and a clear path for growth, making this the perfect opportunity for recent graduates or career changers looking to break into IT.
As a rapidly expanding leader in cloud solutions, we are looking for passionate problem solvers who thrive in a dynamic environment. If you possess a knack for technology and a desire to help others, we want to meet you.
Why Join Us?
- Competitive salary and performance bonuses.
- Full health, dental, and vision insurance.
- Professional development and certification reimbursement.
- Modern office located in the heart of Manhattan.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document customer interactions and resolutions in our CRM system.
- Assist in the installation and configuration of new software and devices.
- Collaborate with the senior IT team to identify system improvements.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Basic computer literacy and understanding of operating systems.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and complete training programs.
- No prior experience is required; we teach you everything you need to know.