Job Description
Launch your tech career with our comprehensive paid training program! TechAdvance Solutions is seeking motivated Entry-Level IT Support Specialists in Charlotte. No prior experience required—we provide hands-on training in networking, cybersecurity, and cloud technologies. Join our innovative team and gain industry-recognized certifications while building a stable, future-proof career. Enjoy competitive benefits, mentorship from industry experts, and clear growth pathways into specialized IT roles.
Responsibilities
- Complete 8-week paid training curriculum covering IT fundamentals and company systems
- Provide Tier 1 technical support to internal and external clients via phone, email, and chat
- Diagnose and resolve hardware/software issues with guided mentorship
- Document service tickets and resolutions in ITSM systems
- Collaborate with senior engineers on complex infrastructure projects
- Participate in weekly skill-building workshops and certification prep
- Support office technology deployments and maintenance
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through structured training
- Valid driver's license and reliable transportation
- Pass background check and drug screening