Job Description
We are seeking enthusiastic Entry Level IT Support Specialists to join our growing team in Mesa, AZ. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry with no prior experience necessary.
At Apex Digital Solutions, we invest in our employees. You will receive comprehensive training and mentorship from our senior technical staff. If you are a quick learner, detail-oriented, and eager to solve problems, we want you on our team.
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Log and track all incoming IT tickets and support requests.
- Perform basic troubleshooting on computer hardware and software issues.
- Assist with the installation, configuration, and maintenance of company equipment.
- Collaborate with the IT team to identify and resolve recurring technical issues.
- Document all technical procedures and resolutions for future reference.
- Maintain a professional and positive demeanor when interacting with internal and external clients.
Qualifications
- High school diploma or GED required.
- Basic computer literacy (Windows and Mac operating systems).
- Strong written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and software.
- Reliable internet connection and access to a computer for training.