Job Description
Join TechNova Solutions and launch your tech career in sunny Jacksonville! We're seeking motivated Entry Level IT Support Specialists to join our growing team. As a cornerstone of our digital transformation, you'll gain hands-on experience with cutting-edge systems while supporting 500+ employees. Our comprehensive training program ensures rapid skill development in cybersecurity, cloud infrastructure, and enterprise solutions. Enjoy a modern downtown office with flexible work options, quarterly team-building events, and clear pathways to specialization in DevOps or Network Engineering. What we offer: Competitive benefits, tuition reimbursement, and mentorship from industry veterans.
Responsibilities
- Provide Tier 1/2 technical support via ticketing system, phone, and remote assistance
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document SOPs, incident reports, and asset inventories using ServiceNow
- Collaborate with security team on vulnerability scanning and patch management
- Assist with cloud migrations to Azure/AWS environments
- Support AV systems and conference room technology for hybrid meetings
Qualifications
- Associate's degree in IT, Cybersecurity, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic knowledge of Active Directory, DNS, and DHCP protocols
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Strong problem-solving abilities with customer service mindset
- Valid Florida driver's license for occasional site visits
- Ability to lift 30 lbs for equipment deployment