Job Description
Are you looking for a career that offers stability, growth, and a competitive pay package? Apex Digital Solutions is currently seeking motivated Entry Level Technical Support Specialists to join our elite night shift team in Los Angeles, California.
We believe in investing in our people. That’s why we offer comprehensive paid training to get you up to speed on the latest industry standards. If you are a problem-solver with a passion for technology and a desire to start a rewarding career, we want to hear from you.
Why Join Us?
- Paid Training Program: No prior experience needed. We teach you everything you need to know.
- Night Shift Flexibility: Enjoy a great work-life balance with our evening schedule.
- Career Advancement: Clear pathways for promotion within our organization.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during night shifts.
- Troubleshoot and resolve hardware and software issues for end-users.
- Document all technical issues and resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and comfort with navigating operating systems.
- Strong verbal and written communication skills.
- Ability to work independently and efficiently during night hours.
- A positive attitude and a willingness to learn new technologies.