Job Description
Launch your career in technology with InnovateTech Solutions! We're seeking motivated Entry Level Tech Specialists for our Detroit hub. No prior experience required – we provide comprehensive paid training covering networking, cybersecurity fundamentals, and cloud technologies. Join our collaborative team and build in-demand skills while supporting enterprise clients across Michigan and Texas. Enjoy competitive benefits, mentorship from industry experts, and clear growth pathways to senior roles.
Responsibilities
- Complete intensive 8-week technical training program covering IT infrastructure and security protocols
- Provide Tier 1 technical support for enterprise clients via phone, chat, and remote access
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in cross-functional projects with marketing and sales teams
- Track performance metrics and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Strong problem-solving and analytical abilities
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication skills
- Ability to work in fast-paced, team-oriented environments
- Valid driver's license for occasional client site visits
- Passion for technology and commitment to continuous learning