Job Description
Are you looking to start your career in the tech industry?
Apex Digital Solutions is currently seeking motivated Entry Level Technical Support Specialists to join our vibrant team in New York. We offer a fantastic opportunity to work in a fast-paced environment with no prior experience required—just your enthusiasm and willingness to learn.
As a Night Shift Support Specialist, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring their satisfaction. If you have a passion for problem-solving and a desire to help others, this is the perfect role for you.
Why join us?
- Competitive hourly pay ($18.00 - $22.00).
- No prior experience needed; comprehensive training provided.
- Flexible shift options to fit your lifestyle.
- Opportunities for rapid career advancement within the company.
Apply today and take the first step towards a successful career in technology!
Responsibilities
- Provide high-quality technical support and troubleshooting assistance to customers via phone and email during night shifts.
- Diagnose and resolve common hardware and software issues to ensure client satisfaction.
- Document all customer interactions, solutions, and issues in our CRM system accurately.
- Collaborate with the day shift team to escalate complex issues and ensure continuity of support.
- Maintain a positive and professional demeanor while handling high-volume inquiries.
- Stay updated on company products and services to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with operating systems.
- Strong verbal communication skills and the ability to explain technical concepts clearly.
- Ability to work independently and efficiently in a night shift environment.
- A customer-centric attitude with a passion for helping others.
- Reliable internet connection and a quiet workspace (if remote).