Job Description
Are you ready to kickstart your career in the dynamic tech industry? Apex Digital Systems is currently hiring motivated individuals to join our team as Entry Level Technical Support Specialists. We provide comprehensive training and a clear path for rapid career advancement.
Why Join Apex Digital Systems?
- Start Tomorrow: We are hiring immediately for our Kansas City branch.
- No Experience Required: We provide all the training you need to succeed.
- Competitive Pay: Earn between $45,000 and $55,000 annually with performance bonuses.
- Modern Environment: Work with cutting-edge technology and a supportive team.
We are looking for self-starters who are eager to learn and help others solve problems.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Troubleshoot and resolve common technical hardware and software issues for clients.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with senior technical staff to learn advanced troubleshooting techniques.
- Identify opportunities to improve the overall customer service experience and workflow efficiency.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer literacy and comfort with navigating web browsers.
- Excellent written and verbal communication skills.
- A reliable home office setup (computer, high-speed internet) is required for remote work options.
- A positive attitude and a genuine desire to help people succeed.