Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in Minneapolis to join our innovative team. No prior experience required – we provide everything you need to succeed in a fast-growing industry. Enjoy flexible remote work options after initial training while serving enterprise clients across the Midwest. Our 12-week paid training covers networking, security fundamentals, and cloud technologies, setting you up for long-term career growth. Join a company that invests in its people and offers clear advancement paths into cybersecurity, cloud engineering, and DevOps roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for enterprise clients
- Install, configure, and troubleshoot hardware/software systems following company protocols
- Document all support tickets and solutions in IT service management systems
- Collaborate with senior engineers during complex incident resolution
- Participate in ongoing skills workshops and certification prep programs
- Contribute to knowledge base articles for team-wide learning
- Adhere to ITIL best practices for service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and eagerness to learn new systems
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to work independently and manage time effectively
- Reliable internet connection for remote work
- Valid US work authorization