Job Description
Launch your career in technology with our comprehensive paid training program! No prior experience needed – we provide everything you need to succeed as an IT Support Specialist. Join our dynamic team in Baltimore and gain hands-on experience with industry-leading tools while earning a competitive salary. Enjoy mentorship from senior professionals, flexible growth opportunities, and a supportive environment dedicated to your development. This full-time position includes paid certifications and a clear path to advancement within our growing tech company.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain computer systems and networks
- Document troubleshooting processes and maintain accurate service logs
- Collaborate with cross-functional teams to resolve complex technical challenges
- Train end-users on new technologies and best practices
- Monitor system performance and implement security protocols
- Participate in continuous learning to stay current with industry trends
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and critical thinking abilities
- Excellent communication and customer service skills
- Basic familiarity with computer systems (no professional experience required)
- Ability to learn technical concepts quickly and adapt to new technologies
- Valid driver's license and reliable transportation
- Passion for technology and commitment to continuous improvement