Job Description
Join TechFlow Solutions as an Entry-Level Tech Support Specialist and kickstart your IT career with comprehensive paid training! We're urgently hiring motivated individuals in Jacksonville to deliver exceptional customer support while learning industry-leading technologies. Our immersive 4-week training program covers networking fundamentals, cloud services, and troubleshooting methodologies – no prior experience required. Enjoy a collaborative environment with career advancement opportunities and competitive benefits including health insurance and 401(k) matching.
Why TechFlow Solutions?
- Industry-leading training program with certification prep
- Clear career progression path to senior roles
- Modern downtown Jacksonville office with flexible work options
- Performance-based bonuses and recognition programs
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues using ticketing systems
- Document all interactions and solutions in CRM databases
- Collaborate with senior engineers on complex escalations
- Participate in ongoing training modules to expand technical skills
- Contribute to knowledge base articles and troubleshooting guides
- Maintain customer satisfaction through proactive communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service aptitude
- Ability to learn technical concepts quickly through structured training
- Comfortable working in fast-paced, deadline-driven environments
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license for occasional client site visits