Job Description
Join our dynamic team at InnovateTech Solutions and launch your career in IT! We're urgently hiring passionate entry-level professionals to provide critical technical support to our clients. This is your opportunity to grow in a fast-paced environment with mentorship from industry experts and hands-on experience with cutting-edge technologies. If you're a tech-savvy problem-solver eager to build your skills, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, printer malfunctions, and OS errors
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents, resolutions, and asset changes in ticketing systems
- Collaborate with senior engineers on complex troubleshooting escalations
- Conduct user training on company software and security protocols
- Monitor system performance and report anomalies to management
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (e.g., ServiceNow, Zendesk)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site support