Job Description
Are you looking to launch a career in Information Technology without prior experience? Apex Digital Systems is currently hiring an Entry Level Technical Support Specialist to join our growing team in San Antonio, Texas.
We believe in cultivating talent from within. That’s why we provide comprehensive on-the-job training, mentorship programs, and a clear path for professional advancement. If you possess a strong willingness to learn, excellent communication skills, and a passion for solving problems, we want to meet you.
As part of our team, you will be the first point of contact for our clients, helping to resolve technical issues and ensuring a seamless digital experience for our users.
Responsibilities
- Provide friendly and professional technical assistance to clients via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware, software, and network connectivity issues.
- Log and track all support tickets in our ticketing system, ensuring timely follow-up.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Conduct basic system checks and updates to maintain client equipment performance.
- Document user feedback and contribute ideas to improve our service processes.
Qualifications
- No prior IT experience required; training is provided on-site.
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong interpersonal communication skills with a customer-first mindset.
- Ability to work independently as well as in a collaborative team environment.
- Reliable internet connection and home office setup (if remote hybrid).