Job Description
Are you looking for an entry-level opportunity in Columbus, OH? Columbus Digital Systems is currently hiring Technical Support Associates with a focus on training and growth. We are expanding rapidly and need driven individuals to join our support team immediately.
This role is perfect for recent graduates or career changers looking to break into the tech industry. We provide comprehensive paid training to get you up to speed. Don't let a lack of experience hold you back—bring your enthusiasm and we'll provide the skills.
Join a team that values diversity, innovation, and professional development. We are looking for eager learners who are ready to start a rewarding career in IT Support.
This role is perfect for recent graduates or career changers looking to break into the tech industry. We provide comprehensive paid training to get you up to speed. Don't let a lack of experience hold you back—bring your enthusiasm and we'll provide the skills.
Join a team that values diversity, innovation, and professional development. We are looking for eager learners who are ready to start a rewarding career in IT Support.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat promptly.
- Diagnose and troubleshoot basic technical issues and software errors.
- Document all customer interactions and resolutions in our ticketing system accurately.
- Collaborate with senior technicians to resolve complex escalations.
- Provide clear, step-by-step guidance to non-technical users.
- Identify opportunities to improve the customer support workflow.
- Maintain a high level of customer satisfaction and professional demeanor.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Strong desire to learn new technologies and possess problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to complete paid training program.