Job Description
Are you ready to launch your career in the tech industry?
Sacramento Tech Solutions is looking for driven, entry-level candidates to join our expanding team. We value enthusiasm, a willingness to learn, and a passion for helping others succeed. As a Technical Support Associate, you will be the first point of contact for our clients, providing exceptional service and resolving technical challenges efficiently.
We offer comprehensive training programs and a clear path for career advancement. If you are based in Sacramento and looking for a stable, high-growth opportunity, we want to hear from you.
Responsibilities
- Client Troubleshooting: Assist customers with diagnosing and resolving hardware and software issues via phone and email.
- Technical Guidance: Provide step-by-step support for basic computer operations, internet connectivity, and application setup.
- Documentation: Maintain accurate and up-to-date records of customer interactions and technical resolutions in our CRM system.
- Collaboration: Work closely with senior IT staff to escalate complex issues and refine internal processes.
- Feedback Loop: Identify common technical pain points reported by users and communicate them to the development team.
- Education: Conduct remote training sessions for clients to improve their digital literacy and product usage.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Experience: No prior professional experience necessary; we train all new hires.
- Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with a focus on clarity and empathy.
- Problem Solving: Ability to think critically and troubleshoot basic technical problems independently.
- Availability: Must be available to work flexible shifts, including weekends and evenings as required.
- Internet: Reliable high-speed internet connection and a quiet home office environment.