Job Description
Are you looking for a career in technology with no prior experience required? We are a rapidly growing tech company in the heart of Austin, TX, seeking dedicated individuals to join our Weekend Support Team. We are proud to offer comprehensive on-the-job training to help you build a successful career in IT and Customer Service.
As a Weekend Technical Support Representative, you will be the first point of contact for our valued clients. You will resolve technical issues, troubleshoot software and hardware problems, and ensure our customers have a seamless experience—even when the office is closed.
Why Join Us?
- Training Provided: We don't just hire; we invest in you. Our structured training program covers technical basics, communication skills, and problem-solving strategies.
- Weekend Schedule: Enjoy your weekdays free. This position requires working Saturday and Sunday, with Monday-Friday off.
- Competitive Pay: Earn a competitive salary with performance-based bonuses.
- Growth Opportunities: Many of our support representatives have advanced to Senior Tech, Team Lead, or Project Manager roles.
Responsibilities
- Answer incoming support tickets via phone, email, and chat during weekend shifts.
- Provide step-by-step technical troubleshooting for hardware, software, and network issues.
- Guide customers through software installations and configurations.
- Document all interactions and resolutions accurately in our CRM system.
- Escalate complex technical issues to senior engineers when necessary.
- Collaborate with the on-site team to improve support processes and documentation.
Qualifications
- High school diploma or GED required (Associate's degree preferred).
- Strong desire to learn new technology and willingness to complete our training program.
- Excellent verbal and written communication skills.
- Basic computer literacy (ability to navigate Windows/MacOS, use email, and browse the web).
- Reliable transportation and the ability to work weekends (Saturday & Sunday).
- Customer-focused mindset with a patient and friendly demeanor.