Job Description
Are you looking to launch a career in the booming tech industry without any prior experience? Capital City Tech Solutions is currently hiring Entry Level Technical Support Representatives to join our growing team in Indianapolis, Indiana.
We believe in investing in our talent. That’s why we offer comprehensive paid training to all new hires. You don't need to be a coding wizard; you just need a passion for technology and a drive to succeed. We provide the roadmap, and you bring the enthusiasm.
As a Technical Support Representative, you will be the first point of contact for our clients, resolving technical issues and providing exceptional service. This is a fantastic opportunity for recent graduates or anyone looking to pivot into the IT sector.
Why Join Us?
- Paid On-the-Job Training: No need to pay for expensive bootcamps. We teach you everything you need to know.
- Career Advancement: Clear path from Entry Level to Senior Specialist and Management.
- Modern Environment: Work in a state-of-the-art facility in the heart of Indianapolis.
Responsibilities
- Provide top-tier technical support to clients via phone and email.
- Diagnose and troubleshoot basic software and hardware issues.
- Learn and utilize our internal ticketing systems to track customer inquiries.
- Document customer interactions and resolutions accurately.
- Collaborate with the IT team to resolve complex escalated issues.
- Stay updated on the latest technology trends and product features.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- No prior technical experience required; we provide full training.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet home office environment.
- Ability to learn new software and systems quickly.