Job Description
Are you ready to kickstart your career? We are looking for ambitious individuals to join our dynamic team in Kansas City, MO.
Apex Digital Solutions is a leading technology firm committed to providing top-tier support to our clients. We are currently expanding our support team and are looking for Entry Level professionals who are eager to learn, grow, and succeed. This is a fantastic opportunity for those seeking No Experience Required roles to break into the tech industry.
Why Join Us?
- Immediate Start: Begin your career as early as tomorrow!
- Comprehensive Training: No prior experience needed; we provide full paid training to get you up to speed.
- Career Growth: Clear pathways for advancement within the company.
We believe in fostering a culture of mentorship and support. If you are a quick learner with a positive attitude, we want to hear from you.
Responsibilities
- Customer Assistance: Provide exceptional technical support to clients via phone and email to resolve inquiries and issues.
- Issue Resolution: Troubleshoot basic software and hardware problems, guiding users through step-by-step solutions.
- Record Keeping: Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- System Monitoring: Assist in monitoring system performance and reporting any anomalies or bugs to the senior technical team.
- Communication: Communicate technical concepts to non-technical users in a clear, professional, and friendly manner.
- Team Collaboration: Work closely with the wider team to ensure a seamless customer experience.
Qualifications
- Education: High School Diploma or GED is required; Associate’s degree preferred but not mandatory.
- Technical Skills: Basic computer proficiency and familiarity with MS Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Attitude: A positive, proactive attitude and a strong desire to learn new technologies.
- Reliability: Must be available to work full-time hours and willing to undergo a background check.