Job Description
Launch your tech career with TechSolutions Ohio! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Columbus. As a growing leader in Ohio's tech landscape, we offer comprehensive training, mentorship, and a clear path to career advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technology while supporting our diverse client base.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via ticketing system and direct communication
- Assist with IT infrastructure maintenance including server monitoring and updates
- Document technical procedures and create user knowledge base articles
- Collaborate with senior technicians on complex system implementations
- Support cybersecurity initiatives and ensure compliance with company policies
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and security principles
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (willing to train)
- Valid driver's license for occasional client site visits